Refund and Returns Policy

We always provide smooth and understanding returns/refunds and solutions to all our customers.

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions page under info tab.

Order Cancellations

Orders that you submit online are processed immediately and may not be canceled, and you may need to wait until you receive the merchandise in order to return it.

Returns? No Worries

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [personalized items]

Shipping

To initiate a return, please email us at sales@atribetowels.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent back to the address (sender) provided on the original shipping label.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return. ( All products must be in unused and brand-new condition! Otherwise, we will not accept a return for hygienic & health purposes )

Note: Refunds may take 15 business days to receive depending on your bank or the payment system that is used to purchase the goods.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.